Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Will I receive a physical chart or kit in the mail?

No. The Essamplaire is now entirely digital. All charts purchased through our website are provided as PDF downloads, and no physical materials will be shipped.

Your purchase includes the chart and accompanying instructions contained in the PDF. Threads, fabric, needles, beads, and any other materials required to complete the design are not included and will need to be purchased separately.

How do I receive my chart after I purchase it?

After completing your purchase, you should receive an email containing a link to download your PDF chart.

Please download and save the PDF to your own computer or device so that you have a copy available for future use.

I purchased a chart but didn't receive the download email. What should I do?

Occasionally, automated emails may not reach their destination. This can happen for a number of reasons, including spam or junk-mail filters, security settings, a full mailbox, or an incorrectly entered email address.

First, please check your spam or junk-mail folder. If you still can't find the email, contact us and include your name, the email address used to place your order, and, if possible, your order number.

We will be happy to provide you with a replacement download link or send the PDF directly by email where the file size permits.

There seems to be a problem with the PDF I downloaded. What should I do?

The Essamplaire has a large archive of charts originally produced in print. As we transition this catalogue to digital downloads, some older charts have been carefully scanned and converted to PDF.

While we do our best to review these files, occasionally an issue may escape our notice – for example, a missing or duplicated page, a scanning problem, or a file that does not open correctly.

If you encounter anything that doesn't look right, please contact us and let us know which chart you purchased and what you've noticed. We appreciate customers bringing these issues to our attention and will work to correct the file and provide you with a replacement as quickly as possible.

Can I print my downloaded chart?

Yes. Your PDF can be viewed digitally or printed for your own personal use. For best results, we recommend downloading the file to your computer before printing rather than printing directly from your web browser.

Some charts contain detailed symbols or larger chart pages, so please check your printer settings and the PDF's page size before printing.

Can I share or reproduce a PDF chart I purchased?

Your purchase is for your personal use. Please do not copy, distribute, upload, email, resell, or otherwise share the PDF with others.

The designs and charts remain protected by copyright. If someone else would like a copy of a chart, we appreciate your support in directing them to The Essamplaire to purchase their own.

How quickly will you respond to my email?

The Essamplaire is a small family-run business, and we are currently in a period of transition as Tarah takes over its operation from Margriet.

We will do our best to respond to customer questions and resolve problems promptly. Please allow at least 5 business days for a response. Download problems and issues affecting an existing order will be prioritized whenever possible.

Thank you for your patience, and especially for your continued support of The Essamplaire and Margriet's designs.